Small Business Technical Support

Small Business Technical support (also tech support) is a range of services providing assistance with technology products such as mobile phones, televisions, computers, or other electronic or mechanical goods. In general, technical support services attempt to help the user solve specific problems with a product—rather than providing training, customization, or other support services.

Most companies offer technical support for the products they sell, either freely available or for a fee. Small Business Technical support may be delivered over the telephone or via various online media such as e-mail or a Web site. Larger organizations frequently have internal technical support available to their staff for computer related problem . The internet is also a good source for freely available tech support, where experienced users may provide advice and assistance with problems. In addition, some fee-based service companies charge for premium technical support services.

Technical support may be delivered by different technologies depending on the situation. For example direct questions can be addressed using SMS, email or fax; basic software problems can be addressed over the telephone or using remote support; while more complicated problems with equipment may need to be dealt with in person.

Source: en.wikipedia.org