Monday, July 28, 2008

New managed Ethernet I/O modules

Korenix UK has just launched a new range of DIN rail-mounted, managed Ethernet I/O modules for distributed monitoring and control

The new modules have a built-in OPC server and support Modbus/TCP protocol, which is commonly used in most industrial environments The Korenix Jet I/O 6500 Series is equipped with one RJ-45 Ethernet port and multiple analogue and digital I/O channels, as well as temperature measurement (thermocouple, RTD) connectors.

Users can therefore collect I/O data, configure rules for pre-defined alarms, automatically activate events (by SNMP trap) and change the status of devices through their Ethernet network.

The built-in OPC server and Windows-based management utilities mean that users can easily monitor and control I/O devices and integrate easily with SCADA/HMI software applications.

Modbus/TCP uses encoded binary data and the TCP/IP error detection mechanism to enable temperature and humidity measurement, then communicating the result between the connected devices.

Supported network protocols include IP, TCP, UDP, SNMP, HTTP, Telnet, BOOTP and DHCP.

Andy Cross, Business Development Manager at Korenix UK comments: "The 6500 Series boasts an unrivalled combination of industrial open standards technology and is therefore enables users to easily communicate with their existing industrial SCADA and HMI systems.

With all Korenix products, users also benefit from a clear cost advantage and technical excellence".

The Jet I/O 6500 Series incorporates a 16-bit, 100MHz, RISC-based processor, built-in watchdog timer and real time clock.

The modules have an aluminium housing and are protected to IP31.

Module dimensions are 120mm (H) x 55mm (W) x 75mm (D) and the units operate in temperatures from - 20C up to +70C.

For more information on the Korenix Jet I/O 6500, please contact Korenix UK.

Friday, July 18, 2008

Software602 Releases Web Collaboration Server

Software602 has released Groupware Server 6, a Web collaboration suite aimed at SMBs.

Picking up where the Jacksonville, Fla.-based company's 602LAN Suite left off. Groupware Server 6 includes instant messaging with a searchable archive, XML RSS feeds and a subscription-based real-time spam filter, courtesy of Commtouch, that "provides an affordable and maintenance-free solution to viruses and spam," according to Software602. The product also enables browser-based access to e-mail, contacts, tasks, public folders, shared calendars and online documents. Via Outlook Connector, users can tap into Microsoft Outlook without buying an Exchange Server.

Pricing for Groupware Server 6 starts at $299.95 per server, which includes a 10-user license.

Microsoft Server Support, Windows Server Support, Exchange server support

Friday, July 4, 2008

Small Business Technical Support

Small Business Technical support (also tech support) is a range of services providing assistance with technology products such as mobile phones, televisions, computers, or other electronic or mechanical goods. In general, technical support services attempt to help the user solve specific problems with a product—rather than providing training, customization, or other support services.

Most companies offer technical support for the products they sell, either freely available or for a fee. Small Business Technical support may be delivered over the telephone or via various online media such as e-mail or a Web site. Larger organizations frequently have internal technical support available to their staff for computer related problem . The internet is also a good source for freely available tech support, where experienced users may provide advice and assistance with problems. In addition, some fee-based service companies charge for premium technical support services.

Technical support may be delivered by different technologies depending on the situation. For example direct questions can be addressed using SMS, email or fax; basic software problems can be addressed over the telephone or using remote support; while more complicated problems with equipment may need to be dealt with in person.